Frequently asked questions

Vistra is a platform for creating, branding, sharing, exporting, and versioning structured field reports, built for inspections, site visits, and surveys.

Yes. You can start for free with no credit card required and upgrade later if you need more.

Absolutely. Add your logo, colours, and letterhead once and Vistra applies them to every report and export. You can run multiple businesses from one account.

Share directly with another user, generate a secure tokenized link (with optional password, expiry, and usage limits), or send an email invite. You can revoke access at any time.

You can export any report to PDF on every plan, and to Word on paid plans. Your logo is on your exports on every plan; paid plans add your colours and own footer.

Yes. Vistra keeps a version history. You can snapshot a report at any time and restore an earlier version, and every restore creates a backup first, so it is always reversible.

Vistra records field-level change history and logs every share, link access, and invite. Soft deletes, account lockout, and IP protection are built in.

We keep your data while your account exists. You can delete your account from the app (Account, then Delete account) or ask us by email. After a 30-day grace period, in case you change your mind, your account, reports, photos and files are permanently deleted. Reports you delete sit in the trash for 30 days before they are purged. Tax invoices and payment records are kept for 7 years as Australian tax law requires, held in our payment providers' systems (Stripe, Apple, Google).