AI Usage Policy

How Vistra’s AI features work, their limits, and your responsibilities.

Last updated: 14 September 2026

1. Introduction

Vistra provides artificial intelligence (“AI”) assisted features designed to help users create, organise, and improve field documentation workflows.

AI features are intended to support users by reducing repetitive documentation tasks and improving reporting efficiency.

AI is an assistance tool. It does not replace professional judgement, inspection expertise, verification, or human decision-making.

This AI Usage Policy explains how AI features operate, their limitations, and user responsibilities.

2. Purpose of AI features

Vistra uses AI to assist users with tasks such as:

  • Improving inspection notes
  • Generating report descriptions
  • Structuring information
  • Summarising findings
  • Organising documentation
  • Assisting report preparation
  • Improving workflow efficiency

The purpose of AI is to help users work faster while keeping users in control of final decisions.

3. Human review requirement

Users are responsible for reviewing all AI-generated content before using, sharing, submitting, or relying on it.

AI-generated information may contain:

  • Incorrect descriptions
  • Missing details
  • Incorrect assumptions
  • Misinterpretations
  • Incomplete summaries

Users must verify:

  • Findings
  • Measurements
  • Conditions
  • Safety observations
  • Compliance information
  • Professional conclusions

4. AI does not replace professionals

Vistra AI features do not replace:

  • Building inspectors
  • Engineers
  • Surveyors
  • Insurance assessors
  • Safety professionals
  • Contractors
  • Compliance specialists
  • Other qualified professionals

AI-generated content should not be treated as:

  • A professional assessment
  • A legal opinion
  • A safety certification
  • An engineering conclusion
  • A compliance approval

Users remain responsible for professional decisions.

5. AI input processing

When users provide information to AI features, Vistra may process submitted information to generate requested outputs. Examples include:

Input

  • Photos
  • Notes
  • Inspection observations
  • Report sections
  • User instructions

Output

  • Suggested descriptions
  • Organised findings
  • Draft report content

The user controls whether generated information is accepted, modified, or rejected.

6. Uploaded images and AI analysis

Where AI image assistance features are available, users may submit images for processing.

AI image analysis may assist with:

  • Describing visible conditions
  • Identifying possible objects or areas of interest
  • Organising documentation

AI image analysis may not accurately identify:

  • Hidden damage
  • Structural conditions
  • Material quality
  • Compliance status
  • Safety risks

Users must not rely solely on AI image interpretation for professional conclusions.

7. Accuracy limitations

Artificial intelligence systems can produce inaccurate or unexpected results. Examples include:

  • Incorrect terminology
  • Incorrect assumptions
  • Missing context
  • Overly general descriptions
  • Incorrect classifications

Vistra does not guarantee that AI outputs are:

  • Complete
  • Accurate
  • Error-free
  • Suitable for a specific professional purpose

8. AI and sensitive information

Users should avoid submitting unnecessary sensitive information through AI features.

Before uploading information, users should consider:

  • Whether the information is required
  • Whether they have permission to use it
  • Whether sharing is appropriate

Users remain responsible for complying with applicable privacy obligations.

9. Customer data and AI processing

Vistra processes customer information according to our:

Where third-party AI providers are used, processing is performed according to applicable agreements and security requirements.

Vistra does not permit unauthorised access to customer information.

10. AI model providers and training

Vistra does not build or train its own general AI models. Our AI features are powered by popular, established AI model providers that maintain recognised security, privacy, and compliance programs.

Information submitted to AI features is sent to the provider only as needed to generate the requested output. How a provider stores, retains, or uses that information, including whether it may be used for model training, is governed by that provider’s own terms and data policies.

We review our providers’ terms when selecting them and may change providers over time.

Customer information remains subject to applicable ownership and privacy protections.

11. Ownership of AI outputs

Subject to applicable law and third-party technology limitations, users may use AI-assisted outputs generated through their Vistra account as part of their business workflows.

However:

  • AI outputs may not always be unique
  • Similar outputs may be generated for other users
  • Users remain responsible for reviewing and modifying content

Vistra does not guarantee exclusive ownership rights over AI-generated text or suggestions.

12. Prohibited AI uses

Users must not use Vistra AI features to:

  • Create fraudulent reports
  • Generate false inspection evidence
  • Misrepresent AI-generated content as verified findings
  • Produce unlawful content
  • Circumvent professional requirements
  • Automate harmful decisions about individuals
  • Generate deceptive documentation

See also our Acceptable Use Policy.

13. Professional and regulatory reports

Users are responsible for ensuring reports satisfy applicable requirements.

Vistra does not guarantee that AI-assisted reports automatically comply with:

  • Building regulations
  • Insurance requirements
  • Safety standards
  • Government requirements
  • Industry standards
  • Contract obligations

Users must review and adapt reports according to their professional requirements.

14. AI availability

AI features may depend on:

  • Third-party technologies
  • Infrastructure availability
  • Technical limitations
  • Service updates

Vistra may modify, improve, restrict, or discontinue AI features where necessary.

15. Security and AI

Vistra applies security practices designed to protect information processed through AI features. See our Security page.

Users should:

  • Avoid sharing unnecessary sensitive information
  • Maintain secure accounts
  • Review generated content before distribution

16. Future AI features

Vistra may introduce additional AI capabilities over time. New features may have:

  • Different functionality
  • Additional terms
  • Updated privacy considerations
  • Additional user controls

17. Changes to this AI policy

We may update this policy to reflect:

  • New AI capabilities
  • Changes in technology
  • Security improvements
  • Legal requirements

Updated versions will be published with a revised date.

18. Contact

For questions about AI usage:

Questions about this policy? Contact us or email hello@vistra.report.